Privacy Policy

At Swachitta Wellness Counselling, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our counselling services. Mental health providers commonly explain what data they collect, how it is used, how long it is retained, and the rights users have regarding their personal information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Appointment details
• Messages submitted through our contact forms
• Any information you choose to share when requesting counselling services

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Website usage statistics
• Cookies and analytics data

How We Use Your Information

Your information may be used to:

• Schedule and manage counselling appointments.
• Respond to your questions and inquiries.
• Provide counselling-related services and support.
• Improve our website and user experience.
• Send appointment confirmations or important service updates.
• Comply with applicable legal and regulatory requirements.

We will only use your information for the purposes for which it was collected unless otherwise required by law.

Confidentiality

We understand that counselling involves sensitive personal information. Any information you provide through our website or during your interactions with us will be treated with care and confidentiality. While information shared through general website contact forms is not a substitute for confidential clinical records, we take reasonable measures to protect all personal information entrusted to us. Mental health practices typically distinguish between general website communications and confidential therapy records.

Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Analyze website traffic.
• Enhance your browsing experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. Although we strive to use commercially acceptable methods to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared:

• With your consent.
• When required by applicable law.
• To protect the safety, rights, or property of our clients, staff, or organization.
• With trusted service providers who assist in operating our website or delivering our services under appropriate confidentiality obligations.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for certain types of data processing.
• Request information about how your data is used.

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once information is no longer required, it will be securely deleted or anonymized where appropriate.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian consent where required by law. If you believe a child has provided personal information without authorization, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page along with the revised effective date.